I did NOT have to go through your support team for unlock or anything of the sort. Is there anywhere else other that chat support I can appeal to? I escalated the issue and the response was that the manager who told me I could transfer the full version was wrong and Adobe would not stand by what he told me.Īny ideas on why I’m getting such conflicting answers from Adobe reps. Then, a different rep insisted I could not, I could only transfer CS6 as an upgrade. They can install the activate the software.” But will it be an upgrade or full version. I have a chat transcript of a manager that confirmed I could transfer the full commercial CS6. I am getting conflicting answers from Adobe chat. To be clear, I want to transfer the full, commercial version of CS6 and relinquish both my CS5 and CS6 licenses. It is a commercial upgrade from my student version of CS5 Master Collection.Īt the time I purchased the upgrade from Adobe, my understanding was that the two licenses I own essentially became one at upgrade and that the CS6 Production Premium commercial license should be transferable as a full commercial product without the need for the transferee to own a previous CS5/CS5.5 Creative Suite. I would like to sell and legally transfer ownership of my CS6 Production Premium suite.
0 Comments
Leave a Reply. |